Satisfaction Gaurantee

Xuan Tea is confident in the superior quality of tea we carry in our store.  However, tea comes in thousands of flavors, and not every tea is suited to every drinker.  We want our customers to be satisfied, not only with the quality of our products and service, but also with the types of tea they receive.

Therefore, Xuan Tea is proud to have a 100% customer satisfaction guarantee.  If you are not satisfied with your product for any reason, you may return it within 60 days. 

Please contact us first at  service@xuantea.com for return instructions.  When we have received the goods, you will receive a full refund if no more than one-quarter of the package (by weight) has been consumed.  Individual situations may be handled on an individual basis.

Notes: buyers are responsible for return shipping.  For items purchased with a gift certificate, we are only able to credit the gift certificate in case of a return.

If you like us, tell your friends.  If you are dissatisfied, please tell us first and allow us the opportunity to make you a happy customer.