Privacy Policy

Xuan Tea takes your privacy very seriously. We take advantage of powerful security tools to protect your information so you can shop online with peace of mind.

Security tools we have in place

When it comes to purchasing online, one of the largest concerns is credit card security. Xuan Tea processes 100% of our transactions through PayPal. Processing through Paypal, Xuan Tea never sees or has access to your credit card information. Furthermore, Paypal has advanced fraud protection, data encryption, and order dispute services. Read more about the protection offered by Xuan Tea via PayPal here.

Another technology used by Xuan Tea to protect your information is Secure Sockets Layer (SSL) encryption. At Xuan Tea, all sensitive information is protected by SSL, not just the checkout process. That means any and all sensitive information you view or send through this website is sent over a secure connection.

What information is stored?

Like most sites, Xuan Tea stores order logs, which include billing and shipping names and addresses, as well as the user's email address. This is necessary to ensure that we can deliver our products and provide post-sales service on existing orders. However, this order logs do not contain your credit card information, which is handled entirely by PayPal.

Furthermore, for members, Xuan Tea saves your previously used shipping and billing addresses. This serves the purpose of making checkout easier for you in the future. If you'd like to delete stored addresses from our system, you can do so easily in the "My Account" page.

Except for these purposes, Xuan Tea does not use your information in any other way, and will never sell your information to any third party.

What does it mean to become a Xuan Tea member?

Members of Xuan Tea enjoy several benefits on our website:

Receive customer discounts - Xuan Tea appreciates our members' patronage, and regularly distributes promotions to members who indicate they are interested in receiving them.
Faster checkout - When checking out, members can choose from previously used billing and shipping addresses rather than filling out the forms every time.
Receive new product information - If you elect to receive the Xuan Tea newsletter, we will keep you informed of new teas, company news, interesting tea news, and current promotions. Users can sign up for the newsletter on the "My Account" page.
Continued shopping - If you add products to your cart as a logged in member, but don't complete your order at that time, Xuan Tea will remember what was in your cart for the next time you login.